Privacy Policy

Effective date: October 16, 2026

Cane River Soap Company (“Cane River Soap,” “we,” “us,” or “our”) is a small, family-owned business based at 558 Front Street in Natchitoches, Louisiana. This Privacy Policy explains what personal information we collect when you visit our website or shop with us online, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described here.

1. Information we collect

Information you give us

• Contact form and email. When you write to us, we collect your name, email address, the topic of your message, and whatever you choose to tell us in the message itself.
• Newsletter sign-up. If you join our email list, we collect your email address.
• Orders. When you place an order, we collect your name, email address, phone number, shipping and billing addresses, and the details of what you ordered.
• Payment information. Payments are handled by our payment processor. We do not see or store your full credit or debit card number.
• Wholesale inquiries. If you contact us about wholesale, we collect your name, business name, contact details, and the information you share about your business.

Information collected automatically

When you visit our website, our hosting provider and the tools we use may automatically receive technical information such as your IP address, browser type, device type, operating system, the pages you view, the date and time of your visit, and the website you came from. We use this to keep the site running, secure, and working well.

Information stored in your browser

Your shopping cart is saved in your own browser (using local storage) so your items are still there if you leave and come back. This information stays on your device and is not sent to us until you place an order.

2. Cookies and third-party content

Our website loads some content from other companies, which may receive your IP address and set their own cookies or similar technologies when your browser requests it:

• Google Fonts — used to display the fonts on our site.
• Google Maps — used to show the location of our shop on the Contact page.

If we add analytics, advertising, or social media tracking tools in the future (such as Google Analytics or a Meta/Facebook pixel), they may collect information about how you use our site. We will update this policy when that happens. You can control cookies through your browser settings, and most browsers let you block or delete them.

3. How we use your information

• To process and ship your orders, and to communicate with you about them.
• To answer your questions and respond to messages and wholesale inquiries.
• To send you our newsletter and occasional updates, only if you have signed up.
• To operate, maintain, secure, and improve our website and products.
• To prevent fraud and abuse, and to meet our legal and tax obligations.

4. How we share your information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers who help us operate, such as website hosting, e-commerce and checkout platforms, payment processors, email and newsletter services, and shipping carriers. They may use your information only to perform services for us.
• Legal and safety reasons, when we believe disclosure is required by law, legal process, or a government request, or is needed to protect our rights, our customers, or others.
• Business changes, if Cane River Soap Company is ever sold or merges with another business, in which case your information may be transferred to the new owner.

5. Email marketing

We send marketing emails only to people who have asked to receive them. Every marketing email includes an unsubscribe link, and you can also unsubscribe at any time by emailing us at caneriversoap@gmail.com. We will still send you messages about orders you have placed, such as receipts and shipping updates.

6. Links to other websites

Our site links to other websites and services, including our Facebook, TikTok, and Instagram pages and Google Maps. We do not control those sites and are not responsible for their privacy practices. Please review their policies before sharing your information with them.

7. How long we keep your information

We keep personal information only as long as we need it for the purposes described above, including to meet legal, tax, and accounting requirements. For example, order records are kept as long as the law requires. Newsletter subscribers stay on our list until they unsubscribe.

8. Security

We use reasonable safeguards to protect your information, and our website is served over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it. You can also opt out of marketing emails at any time. Depending on where you live (for example, California and certain other states), you may have additional rights under state privacy laws, such as the right to know what we collect, to request deletion, and to not be discriminated against for exercising those rights.

To make a request, email us at caneriversoap@gmail.com. We may need to verify your identity first, and we will respond within the time required by law (generally within 45 days).

Do Not Track. Our website does not currently respond to “Do Not Track” browser signals.

10. Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

11. Where your information is processed

We are based in the United States, and our service providers may process information in the United States. If you visit from outside the United States, you understand that your information will be transferred to and handled in the United States.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. If we make significant changes, we will make a reasonable effort to let you know.

13. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us: